Gwennaël Bessard du Parc
Project Leader
45 years old
Driving License
Brugge (8000) Belgium
Professional Status
Employed
Available
About Me
I have been working in the IT field for 20 years, more recently focussing on Odoo the last 5 years.
I am now looking for an opportunity or an mission as a project leader specialising in the implementation and improvement of CRM systems.
Sport (jogging and kitesurfing) is necessary for my life and allows me to take the necessary step back.
I am now looking for an opportunity or an mission as a project leader specialising in the implementation and improvement of CRM systems.
Sport (jogging and kitesurfing) is necessary for my life and allows me to take the necessary step back.
Salesforce Project Manager
Fromagerie Bel
March 2016
to April 2017
Full-time
Paris
France
- Deployement of Core Model for Customer Care
- Leading :
- Workshop
- COPIL
- Support Committee
- Workshop
- Writing technical and functional documentation
- Identify and specify new needs
- Implementation of Key Features of Service Cloud
-Case Queues and views
-Site
-Email service & Email To Case
-Dynamic Body & Quick Text
-Omni Channel
-Multi lingual Application - Following and Testing developments
- Advanced Customization in Salesforce
- Planing and Project Management
- Preparation and facilitation of workshops with users and pilot countries to collect their needs (Canada, Portugal, Germany, England, France)
- Organization of Test Plan and Users Training
- Deployment and assistance in production GO/Post Go Live
- Identify and Provide Reporting KPI
Detailed Description
- Roll Out for 33 countries WW
- Change Management