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Gwennaël Bessard du Parc

Project Leader

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Gwennaël Bessard du Parc
45 years old
Driving License
Brugge (8000) Belgium
Contact me
Professional Status
Employed
Available
About Me
I have been working in the IT field for 20 years, more recently focussing on Odoo the last 5 years.
I am now looking for an opportunity or an mission as a project leader specialising in the implementation and improvement of CRM systems.

Sport (jogging and kitesurfing) is necessary for my life and allows me to take the necessary step back.
Experiences
  • ERP-CRM solution referent, initially on DIVALTO and Dynamics, then led the search for a new ERP-CRM solution
  • Audited and benchmarked ERP solutions : SAP Business One, Sap S/4HANA, Netsuite, Excalibur and others.
  • Recommended and selected ODOO as the target solution
  • Led the full ODOO implementation for 100 licences as the single point of entry
    • Phase 1 : déploiement of the CRM module
    • Phase 2 : déploiement of ERP modules (Purchase, Sales, Accounting, Finance, Manufacturing, Stock
    • Phase 3 : Website, Project Management
  • Product Owner for the ODOO solution: Backlog prioritization, business requirements gathering, functional arbitration.
  • Internal trainer: design and delivery of user training sessions
  • Post Go-Live support and continuous improvement
  • Workshop organization and lead
  • Budget and ressource tracking
  • Identify and specify needs
  • Planing and Project Management
  • Integration :
    • Salesforce Commerce Cloud
    • Salesforce Sales & Services
    • Salesforce Marketing
    • Oracle
  • Post Go Live support for .Net solution
    Product owner for a .NET software (800 users)
  • Design and implementation of sales processes at BEL for industrial users (Salesforce)
  • RGDP analysis for the Salesforce platform at Bel
  • Study and test migration to Win10 for other CRM applications
  • Identify and Provide Reporting KPI
  • Deployement of Core Model for Customer Care
  • Leading :
    • Workshop
    • COPIL
    • Support Committee
  • Writing technical and functional documentation
  • Identify and specify new needs
  • Implementation of Key Features of Service Cloud
    -Case Queues and views
    -Site
    -Email service & Email To Case
    -Dynamic Body & Quick Text
    -Omni Channel
    -Multi lingual Application
  • Following and Testing developments
  • Advanced Customization in Salesforce
  • Planing and Project Management
  • Preparation and facilitation of workshops with users and pilot countries to collect their needs (Canada, Portugal, Germany, England, France)
  • Organization of Test Plan and Users Training
  • Deployment and assistance in production GO/Post Go Live
  • Identify and Provide Reporting KPI
Detailed Description
  • Roll Out for 33 countries WW
  • Change Management
  • Study and choice of a solution (software editor, Bel Architect...)
  • Set up of Nielsen in Remote App
  • Serveur Migration on Virtual Machine
  • Change Management for the new solution (70 users)
  • Writing technical and functional documentation
  • Post Golive Assistance on Salesforce Solution (support for correction and evolution needs)
  • Writing technical and functional specifiactions
  • IT architecture definition and procedures
  • Deployement and release
  • Project Manager: Choosing, Implementing and Setting Up an SAP Transport Management Tool (REV TRAC)
  • Implementation of a global project planning grouping our different platforms (SAP, Salesforce, Manugistics)
  • Privileged interlocutor and facilitator between administrators, outsourcer, and functionals
  • Implementation and configuration of an SAP data management tool (DataSyncManager)
  • warrantor the cohesion of the environments
  • IT Consulting
  • IT installation
  • Training and user support
  • Technological Scanning
  • Definition and implementation of system architecture.
  • Realization and monitoring of tenders for the purchase of software and hardware.
  • Definition of needs, recommendation and implementation of Backup strategy
  • Host mail and website
  • Creation and evolution websites
  • Implementation of the SAP R / 3 solution on all Bel Group supply chain functions (MM, SD, WM, FI, CO-PA, APO, PP, BW).
  • Responsible for SAP configuration management.
  • Transport Manager for SAP: planning, coordination, implementation and monitoring.
  • Identification of the impacts of new deployments on countries already started.
  • Management of the environments: guarantor of the system landscape, realization of the schedules of update and / or creation of the environments, coordination, follow-up of the execution.
  • Supervision of SAP Roll Out (cut over, go-live, post go live support ...).
  • Training of project teams in the use of system landscapes.
  • Implementation of procedures and documentation of environment management (best practices etc ..).
  • Participation in the setting up of the system landscape and its evolution.
  • Authorization Management on SAP.
  • Implementation of the industrialization of SAP translations.
  • Analysis and improvement of transactions, queries and programs under SAP.
  • Creation and translation of Serveur Documentations.
  • Creation of a prospecting file.